About

FAQ

• Where is the store based?

  Prague, Czech Republic

• Do you accept orders placed outside of the US?

  We accept orders from the whole world! Please, read the information below about Dispatch info, Delivery times and Shipping prices.

• DISPATCH INFO

  Orders are usually shipped within 7 days after receipt of the full payment (the only exception to this are Pre-Orders, which estimated shipping time can be found in the relevant product’s listing).

• DELIVERY TIMES

  As an indicative estimate, here are the waiting times orders may usually have AFTER BEING DISPATCHED:

  - Domestic orders (Czech Republic): a few days, often 72h and sometimes around 10 working days.

  - To Europe: around a week, sometimes about a month.

  - To the US: from 15 days to a month and a half, sometimes 2 months.

  - To the rest of the world: from 15 days to a month and a half, sometimes more than 3 months.

  Shipments can be really slow (taking more than 3 months) when reaching any country from South America, Africa, or Mexico, Russia, etc.

• SHIPPING PRICES

  We only offer shipping with the package tracking option to ensure maximum safety of your delivery. The estimate rates vary depending on the package weight.

  - Domestic shipping (CZ): $2+

  - Europe*: $5.2+

  - United States: $6+

  - Rest of the world: $6.5+

  *Due to the VerpackG pact, all orders to Germany will be billed with $1 extra added to the shipping due to the packaging recycling expenses.

• Do you accept comissioned art?

  Yes, I'll be happy to accept a commission from you. Please, contact me via e-mail jellyponsan ( at ) gmail.com or my social media profiles (JellyponArt).

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• Where is the store based?

  Prague, Czech Republic, right in the middle of the Europe. If you're outside of Europe, do not worry! I accept orders from all around the world for reasonable shipping rates.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.